TRAP@NCI

Items where Subject is "H Social Sciences > HF Commerce > Customer Service"

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Number of items at this level: 16.

A

Anago, Chinwe R. (2016) The core HR Practices in the retail sector in Ireland and their role on Service Quality and the level of satisfaction and loyalty found in both Employee and Customers. Masters thesis, Dublin, National College of Ireland.

Atkinson, Patrick W. (2004) Improving Customer Service Through the use of Internet Technology. Diploma thesis, Dublin, National College of Ireland.

B

Barrett, Jill (2016) The Value Proposition – Proposition or Imposition? Irish Banking Retail Context. Masters thesis, Dublin, National College of Ireland.

Boylan, Niall (2001) A Case for Personalisation as a Means to Achieving Sustainable Competitive Advantage in the Healthcare Sector. Diploma thesis, Dublin, National College of Ireland.

C

Concannon, Fiona (2008) An evaluation of the use of 'Customer Relationship Management'(CRM) in an Irish subsidiary of a Global pharmaceutical company. Undergraduate thesis, Dublin, National College of Ireland.

E

Edwards, Jimmy (2015) An exploratory study of how technology enhances customer satisfaction within the quick service industry. Masters thesis, Dublin, National College of Ireland.

F

Finan, Siobhan (2000) Audiotext and Call Centres: A Trio of Management Studies. Undergraduate thesis, Dublin, National College of Ireland.

Foster, Stephen (2013) Did you enjoy your stay with us? : An investigation into (Dublin) Hotels own assessment of service performance and implications for customer retention. Masters thesis, Dublin, National College of Ireland.

G

Goulding, Michael (2016) Theory and practice: A Case Study Analysis of How Academic Theory Aligns with the Practice of Complaint Handling in the Irish Financial Services Sector. Masters thesis, Dublin, National College of Ireland.

H

Harvey, Sinead (1999) Call Centres Located in Ireland. A case Study: IBM. Undergraduate thesis, Dublin, National College of Ireland.

J

Joseph, Yohann (2015) A Study done in order to Explore the Relationship between Employee Commitment, Organisational Flexibility and Work-Life Balance in a Call Centre. Masters thesis, Dublin, National College of Ireland.

M

Matthews, Michael (2012) The Effect of Cashless Banking on the Customer. Masters thesis, Dublin, National College of Ireland.

Moore, Stephen Conall (2015) An Analysis of Engagement of Customer Service employees in the Financial Services Sector in Ireland based on Generation X and Generation Y. Masters thesis, Dublin, National College of Ireland.

O

O'Sullivan, Marie (1999) SuperClub - What is the Point? Undergraduate thesis, Dublin, National College of Ireland.

R

Rasheed, Oluwadamilare (2016) An investigation into the Implementation of Social Customer Relationship Management in the Dublin Hotel Industry. Masters thesis, Dublin, National College of Ireland.

W

Weissmann, Michael (2002) Electronic Commerce and Customer Relationship Management. Undergraduate thesis, Dublin, National College of Ireland.

This list was generated on Wed Oct 18 14:54:23 2017 UTC.