TRAP@NCI

Items where Subject is "H Social Sciences > HF Commerce > Customer Service"

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Number of items at this level: 17.

A

Anago, Chinwe R. (2016) The core HR Practices in the retail sector in Ireland and their role on Service Quality and the level of satisfaction and loyalty found in both Employee and Customers. Masters thesis, Dublin, National College of Ireland.

B

Barrett, Jill (2016) The Value Proposition – Proposition or Imposition? Irish Banking Retail Context. Masters thesis, Dublin, National College of Ireland.

Bennett, Andrew (2017) Dimensions of Service Quality and their impact on Relationship Quality, and Referral Intention: a study of a High-credence Service. Masters thesis, Dublin, National College of Ireland.

C

Concannon, Fiona (2008) An evaluation of the use of 'Customer Relationship Management'(CRM) in an Irish subsidiary of a Global pharmaceutical company. Undergraduate thesis, Dublin, National College of Ireland.

D

Durkin, Mark, McCartan-Quinn, Danielle, O'Donnell, Aodheen and Howcroft, Barry (2003) Retail bank customer preferences: personal and remote interactions. International Journal of Retail & Distribution Management, 31 (4). pp. 177-189. ISSN 0959-0552

E

Edwards, Jimmy (2015) An exploratory study of how technology enhances customer satisfaction within the quick service industry. Masters thesis, Dublin, National College of Ireland.

F

Foster, Stephen (2013) Did you enjoy your stay with us? : An investigation into (Dublin) Hotels own assessment of service performance and implications for customer retention. Masters thesis, Dublin, National College of Ireland.

G

George, Swaroop Jacob (2017) Reasons Contributing To Peer-Review Effect on Switching Brand Loyalty in Irish Telecom Market. Masters thesis, Dublin, National College of Ireland.

Goulding, Michael (2016) Theory and practice: A Case Study Analysis of How Academic Theory Aligns with the Practice of Complaint Handling in the Irish Financial Services Sector. Masters thesis, Dublin, National College of Ireland.

Gómez, Jésus (2017) Relationship between Internal Customer Satisfaction and the External Customer Orientation in an IT Organisation. Masters thesis, Dublin, National College of Ireland.

J

Joseph, Yohann (2015) A Study done in order to Explore the Relationship between Employee Commitment, Organisational Flexibility and Work-Life Balance in a Call Centre. Masters thesis, Dublin, National College of Ireland.

M

Matthews, Michael (2012) The Effect of Cashless Banking on the Customer. Masters thesis, Dublin, National College of Ireland.

McCartan-Quinn, Danielle, Durkin, Mark and O'Donnell, Aodheen (2004) Exploring the application of IVR: lessons from retail banking. The Service Industries Journal, 24 (3). pp. 150-168. ISSN 1743-9507

Moore, Stephen Conall (2015) An Analysis of Engagement of Customer Service employees in the Financial Services Sector in Ireland based on Generation X and Generation Y. Masters thesis, Dublin, National College of Ireland.

O

O'Donnell, Aodheen, Durkin, Mark and McCartan-Quinn, Danielle (2002) Corporate banking in the UK: personal vs remote interaction. International Journal of Bank Marketing, 20 (6). pp. 273-284. ISSN 0265-2323

R

Rasheed, Oluwadamilare (2016) An investigation into the Implementation of Social Customer Relationship Management in the Dublin Hotel Industry. Masters thesis, Dublin, National College of Ireland.

Ryan, David A. (2017) A Service Profit Chain for Public Services: An Investigation in an Irish Local Authority Context. Masters thesis, Dublin, National College of Ireland.

This list was generated on Sun Dec 17 06:17:45 2017 UTC.