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An investigation into the high turnover of drivers in Company X, identifying what methods of retention should be adopted

O'Shea, Sabrina (2013) An investigation into the high turnover of drivers in Company X, identifying what methods of retention should be adopted. Masters thesis, Dublin, National College of Ireland.

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Abstract

The purpose of this research dissertation is to analyse why Company X is currently experiencing a high turnover of drivers and why this unfortunately has been a common trend since 2007. Since 2007 Company X lost 311 drivers due to resignation alone. This figure is quiet high considering the recessionary times where there are a lack of alternative jobs available. Examining the causes that consequently result in a high turnover of drivers is a key element to this research dissertation and to also identify what can be done moving forward to reduce the amount of employees exiting Company X.

The data collected to complete this research dissertation was achieved by the execution of a number of interviews and gathering information from the surveys that were completed by drivers in Company X. The outcome of both interviews and surveys revealed that the minority of drivers were motivated and satisfied in the job. Most surveys revealed that driver’s received a lack of recognition or encouragement also.

Company X believes that all employees are employed because that person has a contribution to make to the success and growth of the company. Company X wants the employee’s experience of working with them to be challenging, enjoyable and rewarding. However the research surveys and interviews established results from drivers that would not mirror what Company X are trying to achieve. What Company X is doing and what they are saying are two different things. Company X’s management philosophy is based on responsibility and mutual respect. Although the results from the research demonstrate that drivers feel as if there is a lack of recognition for the work they perform and believe they are not respected by members of management. Company X seeks to attract highly motivated individuals that want to work as a team, although current drivers are not motivated by management and are not satisfied. This may be a cause of high turnover of staff, if this is not already achieved within the current pool of employees it may be hard to attract and retain potential employees.

In this research an analysis of the literature available on retention through motivation and satisfaction will be achieved in the literature review in order to understand the theories and practices that are available to organisations to utilise today. Some theories if implemented successfully by management may aid the retention of highly skilled drivers ‘a proactive approach to management can potentially improve implementation and increase the percentage of successful change initiatives – saving organisations money, sustaining employee engagement and retention’ (Vogelsang et al. 2010). The literature review is a fundamental chapter to this research dissertation as it explains the variety of content and process theories available; however it also analysis’s the limitations that are also apparent with these theories proving that they may not always work.

The research dissertation will conclude with the recommendations that have been established for Company X. These recommendations may be used to developing a retention strategy to decrease the statistics of employee turnover. The strategy could help retain drivers in Company X, attract drivers to Company X and also build back up the relationship between driver and manager, which may have been overlooked in the past.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Employee Retention
H Social Sciences > HD Industries. Land use. Labor > Issues of Labour and Work > Staff Turnover
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: CAOIMHE NI MHAICIN
Date Deposited: 29 Nov 2013 11:21
Last Modified: 29 Nov 2013 11:21
URI: http://trap.ncirl.ie/id/eprint/891

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