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A study exploring the influence of organisational communications on Employee Engagement within the context of a medium sized IT organisation in Ireland

Magill, Jennifer (2013) A study exploring the influence of organisational communications on Employee Engagement within the context of a medium sized IT organisation in Ireland. Masters thesis, Dublin, National College of Ireland.

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Abstract

The purpose of this research was to explore the influence of organisational communications on employee engagement levels in a medium sized IT organisation in Ireland. The objectives of the study were to identify the current employee engagement level within the organisation, to establish employee’s perceptions of communication within the organisation and to establish whether employee’s with positive perceptions of organisational communication have high engagement levels. The study also explored whether these two variables differ between different employee categories.

The data for the study was collected using quantitative methods in the form of an internet-mediated questionnaire which also generated several items of qualitative data. This was administered to all employees in the organisation.

The research found that there is a significant link between organisational communication and employee engagement. In particular, those with higher perceptions of communication in the organisation are also likely to be highly engaged. This is particularly evident when analysing the differences between staff grade and found that those at senior management grade had much more positive perceptions of communication and higher engagement levels than those at staff grade. The research also concluded that there are some areas in relation to communication which need to be addressed in the hope that engagement levels would be impacted positively. With the quantitative and qualitative data gathered from the questionnaire and the related literature review, a list of recommendations specific to the organisation have been compiled in the hope that, if implemented, engagement levels will be impacted positively.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Effective Communication
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management > Employee Engagement
T Technology > T Technology (General) > Information Technology
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: CAOIMHE NI MHAICIN
Date Deposited: 22 Nov 2013 16:20
Last Modified: 22 Nov 2013 16:20
URI: http://trap.ncirl.ie/id/eprint/866

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