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An investigation into Performance Appraisal effectiveness from the perception of Employees in an Irish Consumer Services Company

Farrell, Amie (2013) An investigation into Performance Appraisal effectiveness from the perception of Employees in an Irish Consumer Services Company. Masters thesis, Dublin, National College of Ireland.

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Abstract

The focus of this dissertation is on the effectiveness of the Performance Appraisal system. Performance Appraisals are an imperative part of HRM systems within organisations. According to a study carried out by the Chartered Institute of Personnel Development (CIPD), 81.3% of organisations surveyed were carrying out performance appraisal in their organisation. Performance Appraisal is known to benefit organisations by helping them measure performance, motivate employees and most commonly help to make HR related administrative decisions such as promotions and rewards.

This study aims to investigate the effectiveness of Performance Appraisals from the perception of the employees. The study was carried out in a Consumer Services Organisation in Ireland. The research adopts a survey approach where self-administered questionnaires were issued to gather data from the employees to measure their opinions of the PA system and how successful they feel it is. The surveys were issued to a total of 72 employees within the company. A total of 60 completed surveys, 83% were returned completed.

The findings of the study revealed that overall the employees were happy with having to complete performance appraisal, but there is still some work to be done in improving the system and making it more successful and rewarding. There are a few elements of the current system that are limiting the effectiveness of the appraisal, the organisation is also missing some of the vital elements that are needed in an effective performance appraisal.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management > Employee Engagement
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: CAOIMHE NI MHAICIN
Date Deposited: 18 Nov 2013 10:03
Last Modified: 18 Nov 2013 10:04
URI: http://trap.ncirl.ie/id/eprint/829

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