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Public sector reform and performance management. 'Has the PMDS delivered? A dissertation examining a Government Department’s performance management system and its effectiveness at addressing performance related issues at Clerical Officer level.'

Delaney, Colin (2012) Public sector reform and performance management. 'Has the PMDS delivered? A dissertation examining a Government Department’s performance management system and its effectiveness at addressing performance related issues at Clerical Officer level.'. Masters thesis, Dublin, National College of Ireland.

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Abstract

The fundamental aim of this dissertation is to examine a Government Department’s performance management system (the PMDS), and ascertain its effectiveness as an instrument to help manage the performance of staff at Clerical Officer level, at a time of dynamic change and upheaval in the Irish public sector. The literature review demonstrates how this study relates to the work of other researchers and covers some of the key contemporary theory surrounding performance management, notably performance management in the public sector. The role of the practitioner-pragmatist is adopted for the research methodology, in that the research is conducted entirely within the organisation where the researcher is currently employed while method triangulation is applied to the research using a combination of quantitative and qualitative data collection techniques as research strategies ie questionnaire and semi structured interviews. The findings clearly show although potentially valuable, the current PMDS is a deeply flawed system, with significant shortcomings discovered in the areas of strategy alignment and system integration, leadership and commitment, process efficiency, underperformance, incentives and reward, assessment and rating objectivity, staff motivation and training and development. Finally, the assertions made in this dissertation are based on findings from a single yet notable Government Department. Further research will be required to validate the findings within other organisations/ Departments in the wider Irish civil service.

Item Type: Thesis (Masters)
Subjects: J Political Science > JN Political institutions (Europe) > Ireland > Government Departments
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management
J Political Science > JS Local government Municipal government > Public Sector
Divisions: School of Business > Masters of Science in Management
Depositing User: CAOIMHE NI MHAICIN
Date Deposited: 16 May 2013 09:20
Last Modified: 16 May 2013 09:23
URI: http://trap.ncirl.ie/id/eprint/782

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