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Examining Employee Engagement within the Context of a Small Service-Based Firm in Ireland

Schloer, Angela (2012) Examining Employee Engagement within the Context of a Small Service-Based Firm in Ireland. Masters thesis, Dublin, National College of Ireland.

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Abstract

The need to engage employees within the backdrop of difficult economic conditions prompted this study. It examined employee engagement within the context of a small service-based organisation in Dublin. The objectives of the study were to identify the current levels of engagement within the organisation, any differences in engagement levels between managers and employees, and recommendations for improvements that would enhance the company’s employee engagement levels.

The researcher assumed a practitioner-researcher role. A mix of qualitative and quantitative methods was used to gather the data required, including an on-line survey and semi-structured interviews that examined some factors related to engagement. The overall results showed employee engagement levels varying from slightly engaged to being at the high end of moderate engagement. Management reported a slightly higher level of engagement compared to other staff members within the organisation.

The recommendations in relation to further enhancing employee engagement levels that emerged from the results of the study include the assessment of the current processes employed in the organisation such as recruitment, job design & enrichment, organisational structure, leadership development, personal development & work life-balance initiatives, training & development initiatives, and communication & consultation initiatives.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management > Employee Engagement
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: CAOIMHE NI MHAICIN
Date Deposited: 10 May 2013 12:15
Last Modified: 10 May 2013 12:49
URI: http://trap.ncirl.ie/id/eprint/773

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