Reid, Stephen (2012) Technical Report: Car Parts & Service Management System. Undergraduate thesis, National College of Ireland.
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The main objective of this project is to provide a means for the customers and staff of a car service centre to control the servicing process of vehicles. Customers have the ability to request services, contact the service centre and view information relating to the service centre. Service advisors and parts assistants have the ability to control the servicing process from the time the booking is received until the time that the vehicle is returned to the customer. In addition to the website, customers can make use of an app to request that their car be towed to the garage in the event that it breaks down.
After consultation with managers and employees of a car service centre in Dublin, a need for an improved system for the processing of car services was discovered. The current setup requires the use of a minimum of three software packages. Separately these are capable of locating specific parts on a car, viewing specific information about the car, such as vehicle identification number and registration, and the third piece of software focuses on the creation of WIPs (work in progress). These are where the details about the customer, the car and the service required are stored. The current system is out dated and uses an old style user interface that can be difficult to use and difficult to train people to use.
Given my history with working in the motor trade, it proved an ideal opportunity to construct an application that would improve on the existing infrastructure in a service centre and given the contacts I have gained while working in the motor trade, there is the possibility that the project could be used in a real world situation.
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