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Technical Report: HART Systems

Jordan, Emmet (2011) Technical Report: HART Systems. Undergraduate thesis, Dublin, National College of Ireland.

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Abstract

For many years here in All Hallows College I have wanted to setup a centralised database for the IT Department to log all the support calls. Unfortunately as I am the only full time IT Support personnel here in the college the time was just not there to allow for this development.
A few years later and I have a project for college that involves just the thing and I can kill two birds with the one stone. This project grew out of a need, a need for greater service from the IT Department. It’s very easy to lose support calls and emails when you are using a writing pad or an excel sheet between two people. With the HART System in place we can now see quickly and easily what is going on in the IT Department at any one time. We can run reports and reply by text to students who have requested support. This new system brings new efficiencies into the department and solves a business problem here in All Hallows College that has been around since the first pc arrived back in 1995.

Item Type: Thesis (Undergraduate)
Additional Information: This technical report is one part of a larger software application project.
Subjects: Q Science > QA Mathematics > Computer software
T Technology > T Technology (General) > Information Technology > Computer software

T Technology > T Technology (General) > Information Technology
T Technology > TK Electrical engineering. Electronics. Nuclear engineering > Multimedia Communications
H Social Sciences > HF Commerce > Telecommunications in Business
Divisions: School of Computing > Bachelor of Science (Honours) in Business Information Systems
Depositing User: SINEAD CORCORAN
Date Deposited: 16 Nov 2011 13:44
Last Modified: 26 Apr 2012 15:44
URI: http://trap.ncirl.ie/id/eprint/619

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