TRAP@NCI

A MEASUREMENT OF THE LEVEL OF EMPLOYEE ENGAGEMENT USING GALLUP’S Q12 QUESTIONNAIRE IN AN IRISH FINANCIAL INSTITUTON CURRENTLY UNDERGOING SUBSTANTIAL ORGANISATIONAL CHANGE

Prenderville, Susann (2011) A MEASUREMENT OF THE LEVEL OF EMPLOYEE ENGAGEMENT USING GALLUP’S Q12 QUESTIONNAIRE IN AN IRISH FINANCIAL INSTITUTON CURRENTLY UNDERGOING SUBSTANTIAL ORGANISATIONAL CHANGE. Masters thesis, Dublin, National College of Ireland.

[img]
Preview
PDF
Download (1MB) | Preview

Abstract

The purpose of this research report is to examine the levels of employee engagement in an
Irish financial institution. The importance of employee engagement in organisational change
will be considered.
This study explores some of the main theory behind employee engagement such as, Kahn’s
psychological conditions theory, Maslach etal’s theory of “job burnout” and Fairhurst &
O’Connor’s link between employee engagement and employee well-being.
The research methodology outlines the method, procedure and design of the primary research.
A brief background of the history, development and the rationale for using Gallup’s Q12
questionnaire is included here.
A visual display of the results are graphed in chapter four including a more comprehensive
table of results for the Q12 questionnaire responses.
The findings are discussed and linked to the literature. Company x is found to have a neither
engaged or disengaged workforce. These findings are explored in more detail in chapter five.
Recommendations for company x are made in chapter six. These reccomendations are made
in the following areas:
• Leadership
• Culture
• Reward and recognition
• Employee participation
In this report, the benefits of employee engagement are two fold. Employee well-being
improves as a result and the employer benefits from having a committed, creative and
innovative workforce.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Management of Change
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management
Divisions: School of Business > BA (Honours) in Human Resource Management
Depositing User: Tim Lawless
Date Deposited: 26 Oct 2011 17:30
Last Modified: 28 Apr 2012 11:05
URI: http://trap.ncirl.ie/id/eprint/587

Actions (login required)

View Item View Item