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An investigation into the recruitment and selection of cleaning operatives in Grosvenor

Reynolds, Louise (2011) An investigation into the recruitment and selection of cleaning operatives in Grosvenor. Masters thesis, Dublin, National College of Ireland.

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Abstract

Grosvenor is a contract cleaning company with branches in Ireland, the United Kingdom and America. It is a family company which was founded in 1959 by Ben McCauley Senior and his wife Rita based on Grosvenor road in Belfast from which the name derives. The company had humble beginnings where the main source of work was cleaning windows as the concept of outsourcing activities had yet to be embraced. The company soon expanded and opened their Dublin offices in 1969 while the Belfast offices remained operational until the early 1990’s.
Throughout the years the company has held contracts with a number of major businesses in the Irish market including Dunnes Stores, the Bank of Ireland and the national radio and television broadcaster RTE. As a result of numerous changes within both organisations the company has not retained all of these contracts however the company is constantly securing major contracts with more recent ones including Primark, a number of Government buildings with one of their most prestigious notable clients being IKEA which won the overall best building award at the ICCA awards in 2010.
In Ireland alone Grosvenor employs approximately 2,000 employees with the vast majority of these being cleaning operatives working in every county throughout Ireland. In a sector where turnover is high among lower level staff and with a number of individuals involved in the recruitment process the organisation needs to ensure they have adequate recruitment and selection processes in place to address both anticipated and unforeseen job vacancies which may arise. As the organisations stated objective is to ‘ensures that they provide the highest possible level of service and commitment to each and every client’ it is crucial that they employ the right calibre and number of staff in order to meet their goals.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Recruitment
H Social Sciences > HD Industries. Land use. Labor > Specific Industries > Service Industry
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: Tim Lawless
Date Deposited: 18 Oct 2011 11:42
Last Modified: 28 Apr 2012 12:44
URI: http://trap.ncirl.ie/id/eprint/568

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