Byrne, Susan (2004) When Money is Not Enough - Recognition is The Name Of the Game. Masters thesis, Dublin, National College of Ireland.
PDF (Master of Arts)
Download (1MB) | Preview
This thesis examines the lack of recognition within certain sectors of AXA Ireland. Theory suggests (Blanchard 2001) that high performing organizations portray the following
Clarity of Expectation
This report will further explore the responses of AXA Insurance employees who participated in a worldwide survey conducted in 2003 and the results suggests the following:
1. Happy with their remuneration Package
2. Are proud to work for AXA
Nonetheless 70% at ground level do not feel they get the recognition they deserve or that their contribution to the organisation is valued.
This is a particularly surprising phenomenon, in that it comes at a time when AXA has just introduced a "Best Practice" Performance Management System and has invested heavily in internal communication and leadership development. During 1999 - 2003 there has been a turnaround in economic performance and the establishment of a very clear corporate strategy for AXA.
This report reviews the lack of recognition, which results in de-motivated employees, resulting in under performance which impacts financially on the bottom line. The information was extracted by conducting a series of Focus Groups within AXA Insurance, which accounted for disgruntled, de-motivated employees and this is furthered broken down by examining two different sections within similar working environment, whereby one section experience recognition while the other allude to lack of recognition.
Finally make recommendations for the Management Team to conduct further research in the area of Job Evaluation and Open Effective Communication.
Actions (login required)