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An exploration of Performance Management within the Financial Services Sector considering the current global financial crisis.

Halpin, Salome (2008) An exploration of Performance Management within the Financial Services Sector considering the current global financial crisis. Undergraduate thesis, Dublin, National College of Ireland.

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Abstract

This project is an exploration of performance management within the Financial Services Sector taking into consideration the current global financial crisis. The recent financial crises has had a severe impact on all financial institutions and on economies across the world and I hope this research will provide information and feedback on current trends and underlying problems, which will be of help to these organisations. The research is intended to find out what are the major challenges in performance management in the current environment, how are these challenges being addressed by financial organisations and what strategy is in place to comply with the minimum competency requirement legislation.

The study will review current literature and will cover areas which are considered to be relevant so that recommendations can be made. I hope to explore performance management best practice, identify how it is been carried out in various organisations and identify opportunities where it can be improved upon so that organisations can make the most of their opportunities to expand their business and return to profitable organisations. For the research I have used quantitative and qualitative methods to collect primary data with a questionnaire based survey sampling employees of 5 organisations operating within the financial services sector. I have also followed up with interviewing four individuals who have substantial experience and service in four major banking institutions and obtained their views, opinions and beliefs about challenges in performance management and for their organisations in the present climate.

Having gained an insight into the views, opinions and perceptions of staff working within the financial services industry on performance management and how it is carried out within their organisations, I will analyse performance management feedback to identify any underlying problems. I would like to enhance the ability of the financial services industry to address problems identified through this research and to propose solutions for the industry for the future. I would hope to give suitable suggestions and recommendations to help resolve some of these issues as organisations try to work through the current crisis and return to successful organisations.

Item Type: Thesis (Undergraduate)
Subjects: H Social Sciences > HG Finance > Financial Services
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management
H Social Sciences > HB Economic Theory > Business Cycles. Economic Fluctuations
Divisions: School of Business > BA (Honours) in Human Resource Management
Depositing User: SINEAD CORCORAN
Date Deposited: 25 Aug 2010 15:24
Last Modified: 29 Nov 2014 15:17
URI: http://trap.ncirl.ie/id/eprint/413

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