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Retention, Motivation and Burnout amongst Millenials: An investigation into whether these factors differ amongst permanent employees and contingent employees. A Qualitative Study

Carney, Gillian (2019) Retention, Motivation and Burnout amongst Millenials: An investigation into whether these factors differ amongst permanent employees and contingent employees. A Qualitative Study. Masters thesis, Dublin, National College of Ireland.

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Abstract

Purpose - This research study focuses on the millennial generation. It explores retention, motivation and burnout amongst millennials, and whether they differ amongst permanent employees and contingent employees

Design & Methodology - This study utilises an objective and quantitative approach, which involves the use of existing self-administered questionnaires. Data was obtained from permanent and contingent millennial employees working within a global tech company (which will remain anonymous throughout). Data was collected from 95 millennials, of which there were 35 permanent employees and 60 contingent employees.

The questionnaires administered aim to determine Millennial Characteristics by use of The Big Five Questionnaire (John & Srivastava, 1999), Employee Retention by use of Kyndt et al. (2009) retention questionnaire, Motivation by use of Deci & Ryan (2000) WEIMS (Work Extrinsic and Intrinsic Motivation Scale), and Burnout through Maslach’s Burnout Inventory (MBI) (1996).

Findings – Key findings show that permanent employees experience higher motivation levels and lower levels of burnout in comparison to contingent employees. Contingent employees show a greater intention to leave the company than permanent employees, who show a high level of retention. In addition, results of regression analyses were supportive of motivation and burnout’s ability to predict retention.

Recommendations – The main recommendations are for HR to implement practices focusing on the needs of contingent employees in addition to

Limitations – This study is limited by the single industry data and sample size, amongst other limitations. That said, this study provides the foundation for further research into factors affecting permanent and contingent millennial employees.

Practical Implications - This study may contribute to factors affecting high turnover. It has the potential to enhance HR practices within an organisation that employ contingent employees.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Employee Retention
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management > Motivation
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: CAOIMHE NI MHAICIN
Date Deposited: 08 Jan 2020 12:39
Last Modified: 08 Jan 2020 12:39
URI: http://trap.ncirl.ie/id/eprint/4125

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