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The relationship between age, intrinsic and extrinsic motivation, and how it affects job satisfaction amongst salespeople

Wnek, Kamila (2019) The relationship between age, intrinsic and extrinsic motivation, and how it affects job satisfaction amongst salespeople. Masters thesis, Dublin, National College of Ireland.

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Abstract

Over the last decade there has been an increase in realization of importance of age-related changes in employees work motivation. Today, motivation has been identified as a dynamic system which several authors have suggested experiences age-related changes across the persons time and experience in the organization. There are expected increases in aging workforce in Europe due to governments increasing retirement ages, as well as increased willingness to continue working post economic downturns. This is contributing to the age and generations diversity in the workplace which is forcing management to comprehend the desires, needs and motivators of their employees so that they can endorse methods and rewards that will cultivate and sustain work motivation and in turn lead to the increased work satisfaction and improved performance. This study investigated the correlations between age, intrinsic and extrinsic work motivation, and job satisfaction. In total, 106 workers of an Irish horse betting sales company participated. The method used to conduct this research was a quantitative research. Data was distributed and collected by a survey to arrive at findings. The main significant finding of this study showed that as employees age there is a positive relationship with intrinsic motivation and job satisfaction and a strong negative relationship with extrinsic motivation. Moreover, the findings in this study showed that those relationships differ amongst three different age groups; young workers, middle-aged workers and older workers, which adds new knowledge to the existing body of literature on motivation and job satisfaction in salespeople. The findings of this study are clear and easy to interpret by management when reinventing and implementing new reward and motivation systems in the workplace. By acting on the knowledge of the differences amongst the salespeople in the company management can contribute to improvement of motivation, job satisfaction of workers at any age and overall benefit the company.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HF Commerce
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management > Motivation
H Social Sciences > HD Industries. Land use. Labor > Issues of Labour and Work > Quality of Work Life / Job Satisfaction
Divisions: School of Business > Master of Science in Management
Depositing User: CAOIMHE NI MHAICIN
Date Deposited: 22 Oct 2019 16:20
Last Modified: 22 Oct 2019 16:20
URI: http://trap.ncirl.ie/id/eprint/4011

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