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Toxic management and intention to quit: A qualitative investigation of the impact of toxic management and intention to quit among office staff in a wholesale office environment in Dublin, Republic of Ireland

Gargan, Helen M. (2019) Toxic management and intention to quit: A qualitative investigation of the impact of toxic management and intention to quit among office staff in a wholesale office environment in Dublin, Republic of Ireland. Masters thesis, Dublin, National College of Ireland.

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Abstract

Toxic management has only recently been the subject of empirical research, despite numerous references in the popular press and in some publications. This research investigated the relationship between toxic management and intention to quit of office staff in a wholesale environment. Predominantly, the research focussed on the impact of toxic management on perceptions, attitudes and work experiences of the chosen staff.

Analysis was performed thematically and the collected data from the semi-structured interviews were analysed to show the relationship between toxic management and the employees’ intention to quit. Previous employees who had resigned were interviewed in addition to those who had shown an intention to resign in the next short period of time. In all, six interviews were performed over a number of weeks and the collected data transcribed by this researcher.

It was found that toxic management styles had a direct effect on the individuals and on the culture of the organisation itself. There were issues around group cohesiveness, tight or abusive supervision, individual feelings of engagement, lack of communication and the relationships between the individual, their line manager and within the working group itself. Results from the analysis supported the development of a toxic climate within the organisation, a bullying culture and the impact on staff intention to remain in their role was directly related to the instances of toxic behaviour by line management.

There were suggestions for further research into other areas of the organisation and on other employees within the chosen organisation also.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Employee Retention
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management
H Social Sciences > HD Industries. Land use. Labor > Issues of Labour and Work > Talent Management
Divisions: School of Business > Master of Business Administration
Depositing User: CAOIMHE NI MHAICIN
Date Deposited: 17 Oct 2019 13:56
Last Modified: 17 Oct 2019 13:56
URI: http://trap.ncirl.ie/id/eprint/3967

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