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eGovernment - an analysis of eGovernment policy in Ireland and New Zealand

Rownan, Michael (2001) eGovernment - an analysis of eGovernment policy in Ireland and New Zealand. Diploma thesis, Dublin, National College of Ireland.

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Abstract

The key drivers of successful egovernment implementation focus on the commitment and ability of the government to implement technological, political, social and administrative change. Ireland and New Zealand are adopting similar strategies in that both countries have recognized potential advantages for service delivery and resource optimization through the leveraging of benefit from web-enabled transaction and information processing.
The Irish and New Zealand governments have structured administrative change in the overall Strategic Management Initiative model, and have striven to develop best practice in co-operation with civil service administrations. They have also researched best-practice models from the United States, Australia and Canada - the "first-movers" in the egovemment model development.
The New Zealand model is focusing on development of a government portal providing integrated, seamless and transparent interaction across all state services. Implementation is through tightly-managed projects with defined deliverables and milestones. This project management control methodology has the benefit of time, quality and cost control, in line with value for money auditing principles. The Irish eBroker model is considered innovative, and may prove the most viable and economic long-term benefit, as it introduces third-party competition for technological infrastructure service provision for the egovemment program.
Ireland now ranks 13th in the UNHDR Technology Achievement 1ndex and 11th in the egovernment maturity rankings, and recent technology investment and deregulation will tend to enhance Ireland's ratings. New Zealand currently ranks 9th in the egovernment maturity scale, and 15th in the UNHDR Technology Achievement Index.
New Zealand currently provides more immediate access to egovernment channels due to un-metered local internet access. However it is anticipated that Ireland will soon have more un-metered access with the enhanced services due this year via ADSL and cable modem, local loop unbundling and increased communications industry competition.
Within the EU, Ireland's rate of internet access and technological growth is above the EU average. This is underpinned by infrastructural investments by government and the development and implementation of the Information Action Plan. The report of the UK envoy determined that Ireland was employing industry best-practice in its egovernment implementation, as did the Accenture and PriceWaterhouseCooper reports The Irish targets are structured for completion by 2003, whereas the New Zealand implementation phase is expected to continue until 2005. This fact, plus the deregulation factore in Ireland would tend to suggest that the Irish egovernment implementation will deliver maximum benefits first, with subsequent service quality enhancements and with the potential for public service cost savings. Should the Irish eGovernment strategy succeed, this will also enhance the perception of Ireland globally as a centre for technical excellence.

Item Type: Thesis (Diploma)
Subjects: J Political Science > JF Political institutions (General) > Public Administration > eGovernment
Z Bibliography. Library Science. Information Resources > ZA Information resources > ZA4150 Computer Network Resources > The Internet
T Technology > TK Electrical engineering. Electronics. Nuclear engineering > Telecommunications > The Internet
Divisions: School of Computing > Postgraduate Diploma in Electronic Commerce and Business
Depositing User: SINEAD CORCORAN
Date Deposited: 23 Jul 2010 11:53
Last Modified: 28 Apr 2012 12:30
URI: http://trap.ncirl.ie/id/eprint/344

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