An examination of Employees’ resistance to organisational change

Kupresakovic, Petra (2018) An examination of Employees’ resistance to organisational change. Masters thesis, Dublin, National College of Ireland.

PDF (Master of Science)
Download (1MB) | Preview


Keeping pace with time, business dynamics are becoming more and more powerful in adopting upcoming changes and innovations in technology, and thus putting great pressure on the firm to introduce change and adapt business strategy to remain competitive. However, when implementing changes in the firm and its business it is expected that employees will probably resist the change. It was found that about 70% of the initiated change processes ended with failure and did not achieve the intended goals and purpose. The objective of this research is to revise aspects and causes of resistance to change and establish the relationship among examined factors. The reason this study was undertaken was to get an in-depth understanding of how organisational change influences employee behaviour and have an effect on resistance to change; how managers handle resistance and manage the change, and how employees feel like and have perception regarding the change. This paper will also provide accordingly recommendations as a solution to the existing problem of employee resistance to a change. The literature review provided an important foundation for understanding the problem. Inductive research methodology and qualitative methods such as semi-structured interviews were used to analyse the data. There were 8 participants interviewed, who were directly involved in the change process. The participants were selected from different departments and levels to have a better understanding of the influence of the change implementation. The results demonstrate a high level of resistance to change as a result of inappropriate information sharing, an inadequate understanding of the need for change, lack of communication and mistrust in management. The findings indicate a significant influence of fear of job loss and uncertainty as the reason to resist change. Low literacy and inadequate education were major determinants of resistance.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management > Employee Engagement
H Social Sciences > HD Industries. Land use. Labor > Organisational Change
Divisions: School of Business > Master of Science in Management
Date Deposited: 31 Oct 2018 16:29
Last Modified: 31 Oct 2018 16:29

Actions (login required)

View Item View Item