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The Impact of Information and Communications Technology on Supply chain management in South Indian Small-scale grocery sector

Marappan Elango, Gautham Sachin (2018) The Impact of Information and Communications Technology on Supply chain management in South Indian Small-scale grocery sector. Masters thesis, Dublin, National College of Ireland.

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Abstract

The study revealed that the small-scale grocery sector has various challenges such as implementation and maintenance cost concerns, lack of technical literacy and skills, security issues, changing role of employees, etc. in relation to ICT’s use in managing supply chain operations. From the findings of the study it was discovered that the impact of ICT in supply chain management which has been observed in various aspects such as increased transparency of supply operations, efficiency, cost reductions, real time information access, products tracking, communication, coordination, relationship among internal and external supply chain participants. The results from the primary analysis revealed some positive impacts by the use of ICT in planning, logistics tracking and product delivery in the supply chain of grocery firms. Based on the findings, some recommendations are made for small scale grocery firms in southern parts of India.

The purpose of this study was to investigate the impact of ICT on supply chain management in south Indian small-scale grocery sector. There are certain reasons for choosing South India, one of the main reasons is India being a vast country with thousands of small-scale grocery shops, it will be difficult to find one participant from each place, so the study was focused to southern parts of India. The methodology for this study followed a qualitative study design. The primary data were drawn from qualitative technique, an interview method from different companies operating in the small-scale sector in grocery business. The secondary research was done through literature review to obtain secondary data to develop theoretical understanding of the study topic and objectives. The secondary data obtained have supported the findings of the primary data to a great extent.

Item Type: Thesis (Masters)
Subjects: T Technology > T Technology (General) > Information Technology
H Social Sciences > HD Industries. Land use. Labor > Specific Industries > Retail Industry
H Social Sciences > HD Industries. Land use. Labor > Business Logistics > Supply Chain Management
Divisions: School of Business > Master of Science in International Business
Depositing User: CAOIMHE NI MHAICIN
Date Deposited: 31 Oct 2018 09:03
Last Modified: 31 Oct 2018 09:03
URI: http://trap.ncirl.ie/id/eprint/3369

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