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Perceived Organisational Support, Workplace Stressors and Employee-Being. An Investigation into the Retail Sector in Ireland

Hannon, Vivienne (2018) Perceived Organisational Support, Workplace Stressors and Employee-Being. An Investigation into the Retail Sector in Ireland. Masters thesis, Dublin, National College of Ireland.

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Abstract

Retail is detail and remember service with a smile! The retail sector is Ireland’s largest private sector employer. The rise of online retailing has forced retailers to put an extra emphasis on service. The high street is at risk and employee and employers alike are under pressure. Therefore, employee well-being in this sector must be an area of focus. Can retail employees fairly be expected to deliver expert product knowledge and individualised service whilst also trying to secure high numbers of quick sales? Are these conflicting demands damaging? Or are they simply part of the role and to be expected in the retail industry?

This research examines perceived organisational support in the relationship between workplace stressors and employee well-being. Workplace stressors are measured by role ambiguity and role conflict. These concepts have a concrete body of literature to support their use and were most applicable to the retail sector. Stressors are likely to impede employee well-being which in turn, over time can affect performance.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management
H Social Sciences > HD Industries. Land use. Labor > Issues of Labour and Work > Quality of Work Life / Job Satisfaction
H Social Sciences > HD Industries. Land use. Labor > Specific Industries > Retail Industry
H Social Sciences > HF Commerce > Industrial Psychology > Workplace Stress
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: CAOIMHE NI MHAICIN
Date Deposited: 30 Oct 2018 09:08
Last Modified: 30 Oct 2018 09:08
URI: http://trap.ncirl.ie/id/eprint/3339

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