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An investigation into the Effect of Age on Instances and Experiences of Technostress: A Qualitative Study on the Perceptions of Digital Natives and Immigrants in the Sales Industry

Robinson, Joe (2018) An investigation into the Effect of Age on Instances and Experiences of Technostress: A Qualitative Study on the Perceptions of Digital Natives and Immigrants in the Sales Industry. Masters thesis, Dublin, National College of Ireland.

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Abstract

While work can be a significant source of security and satisfaction in a person’s life, there is an increasing awareness of its contributory role to instances of stress. The rapid speed in which technology has become a necessity in the workplace and its constant evolution has become a key contributing factor on instances and experiences of work stress (CIPD, 2017). Work stress can manifest in both physical and psychological forms resulting in loss productivity and increased absenteeism (Davies, 2005). As a consequence of this, organisations will incur significant moral and financial burden if these instances continue to occur.

The objective of this research was to investigate the different perceptions of technology and its link to work stress among digital native and immigrants participants. This was achieved through analysis of in-depth semi-structured interviews with each participant. Through identifying differences and commonality’s between these two groups it allowed this research to formulate recommendations to manage these occurrences with a better understanding of how age may contribute to experiences of technostress. It was the finding of this research that age does indeed play a role in influencing instances and experiences of technostress. While causes of work stress were similar among digital immigrants and natives, their experience of the outcomes differed as did their perceptions on the benefits of technology use in work and its role in mediating technostress occurrences. Thus, it is suggested by this research that organisations should consider how age is a variable in influencing technostress, and should be given due consideration when seeking to manage such instances.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management
T Technology > T Technology (General) > Information Technology
H Social Sciences > HF Commerce > Industrial Psychology > Workplace Stress
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: CAOIMHE NI MHAICIN
Date Deposited: 25 Oct 2018 18:47
Last Modified: 25 Oct 2018 18:47
URI: http://trap.ncirl.ie/id/eprint/3337

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