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Employee Engagement in International Financial Services (IFS) Back Office in Ireland

Lynam Jones, Kate (2018) Employee Engagement in International Financial Services (IFS) Back Office in Ireland. Masters thesis, Dublin, National College of Ireland.

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Abstract

Employee engagement is a continuous process of positively motivating employees to fulfil organizational outcomes. The last two decades has witnessed a growing interest, which is supported by empirical research examining the positive role engagement can have on both the employee and employer. While the majority of literature evaluates and critiques the definitions of employee engagement and the persistent difficulty in how to measure engagement, less attention is placed upon generational and gender differences in engagement as well as those factors underlying disengagement. To date the international financial services (IFS) sector remains a relatively underresearched area. This research addresses this gap.

The IFS sector in Ireland has been impacted with escalated levels of disengagement, contributing to high turnover, low morale and reduced productivity. Evidence shows that organizations within the sector need to recognise the benefits of employee engagement, and use initiatives as a solution.

This study adds to the existing literature by exploring employee engagement within this sector and specifically back office roles. This research was conducted via crosssectional research and adopted a mono method quantitative design, using the UWES scale along with demographic administered items to achieve both the objective and sub-objectives of the study. The questionnaire was administered to 102 number of people, with 67 participants working in back-office roles.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management > Employee Engagement
H Social Sciences > HG Finance > Financial Services
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management > Motivation
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: CAOIMHE NI MHAICIN
Date Deposited: 24 Oct 2018 13:59
Last Modified: 24 Oct 2018 13:59
URI: http://trap.ncirl.ie/id/eprint/3315

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