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A Study into the Perception and Motivation of Just Culture in Aviation Maintenance

Malone, Gavin (2017) A Study into the Perception and Motivation of Just Culture in Aviation Maintenance. Masters thesis, Dublin, National College of Ireland.

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Abstract

Within the highly technical and skilled aircraft maintenance environment, errors and mistakes can occur. An important aspect of error management is to first identify the error and then mitigate against the error from happening again. Within the European occurrence reporting regulation a concept of just culture exists to encourage reporting of errors and safety-related information. Its aim is for the prevention of accidents and incidents while critically not attributing blame or liability towards any one individual.

The aim of this research study was to understand the perception and motivation of aircraft maintenance individuals to submit a report in a just culture setting. The study was set within the maintenance department of an Irish international airline which operates such a just culture policy. To achieve this aim, aircraft maintenance professionals participated in semi-structured interviews, and through thematic analysis, a rich data set resulted in findings of their perception and motivation. The study identified the participants are highly motivated to report being influenced by a professional ethos, peers and organisational climate. While it found some issues of perception towards the just culture construct, overall it identified a strong level of perception for a just culture exists among the participants.

With limited aviation academic research on just culture in aviation maintenance, this study aims to contribute to the general discussion on just culture and provide a source of feedback to the participant organisation to assist in their just culture policy development.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > Specific Industries > Aviation Industry
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management > Employee Engagement
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management > Motivation
Divisions: School of Business > Master of Science in Management
Depositing User: CAOIMHE NI MHAICIN
Date Deposited: 22 Nov 2017 12:07
Last Modified: 22 Nov 2017 12:07
URI: http://trap.ncirl.ie/id/eprint/2892

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