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What positively or negatively influences the people impacted as a result of Client, Technology and Regulatory Change in the Financial Services industry in Dublin?

O'Keeffe, Stephen (2017) What positively or negatively influences the people impacted as a result of Client, Technology and Regulatory Change in the Financial Services industry in Dublin? Masters thesis, Dublin, National College of Ireland.

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Abstract

The aim of this paper is to investigate what influences are crucial to the implementation of Change on specific business areas in financial services. The focus of my research will centre on the Derivatives Business in Dublin. As Change Management in itself is quite a broad area in terms of academic literature and practical application in organisations, the intention is to focus on Client, Technology & Regulatory driven change in Financial Services and the impact that has on the individuals in the Derivatives Business. Yukl (2010) suggests that most organisational change programmes fail or have limited success because they are guided by an erroneous theory about how to bring about change. Kotter (1995) suggests that Change in the organisation fails due to a number of key factors. This paper will review those factors in detail and will serve as a benchmark to analyse real change experiences against the theory.

The research approach was to interview 10 participants whom have extensive experience in financial services and have been directly impacted by Client, Technology & Regulatory driven Change. Yukl (2010) outlines some key issues that people face when dealing with Change which contribute to resistance and fear. Burns & Randall (2015) suggest that the gap between theory and practice can be significant at times and shall be reviewed. The focus of the interviews was be to determine whether or not the participant’s experiences of both positively and negatively implemented change concur with Kotter’s (1995) findings and if the influences of these changes have been in line with Bridges (2009) ‘3 phases of transition’.

The research showed that there are significant influences that more often than not negatively affect the stakeholders impacted by client, technology and regulatory change. It is clear that there are areas for improvement that in a practical environment can be achieved by addressing the issues raised by the participants as well as a recommendation for further academic research in this area as it is quite minimal at present.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Management of Change
H Social Sciences > HG Finance > Financial Services
H Social Sciences > HD Industries. Land use. Labor > Organisational Change
Divisions: School of Business > Master of Business Administration
Depositing User: CAOIMHE NI MHAICIN
Date Deposited: 21 Nov 2017 10:11
Last Modified: 21 Nov 2017 10:11
URI: http://trap.ncirl.ie/id/eprint/2867

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