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An Investigation into the Department of Social Protection’s current Activation Service and Supports in its Edenderry Intreo office for assisting clients to return to paid employment including an examination of the perception of Government Policy in relation to a pathway to work

Kehoe Jnr, Martin (2017) An Investigation into the Department of Social Protection’s current Activation Service and Supports in its Edenderry Intreo office for assisting clients to return to paid employment including an examination of the perception of Government Policy in relation to a pathway to work. Masters thesis, Dublin, National College of Ireland.

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Abstract

The Activation service which is currently being delivered by the Department of Social Protection in Ireland is a tool for the delivery of labour market government policy in Ireland.

Academic researchers are now starting to focus on the delivery of this service. However, because the Activation service is a relatively new concept in Ireland, research has been limited and the effectiveness and value to clients of the Department of Social Protection remain insufficiently explored. This dissertation examines customer service research which has recently concluded regarding the Activation service which is being delivered by the Intreo Office in the Department of Social Protection in Edenderry, Co Offaly.

This Intreo office paradigm was setup in December 2015 and the researcher unveils various findings regarding the current Activation supports that clients are receiving to assist them to return to paid employment. In addition, the survey has been extended to include other clients who provide training supports. The researcher also delivers findings regarding feedback from clients in relation to Government policy regarding the pathway to work programme.

The research methodology undertaken with the clients of the Activation service is underpinned by a mixed method research design which entailed a multiple choice survey and an opportunity to give an open response regarding the pathway to work programme. However, in-depth interviews with clients who provide training supports are more focused on a qualitative data response so that any referral gaps can be identified. The researcher also delivers findings regarding the expectations of clients regarding competencies of a Case Officer who delivers the Activation service to the clients. The outcome of the researchers endeavour is to present to policy makers with recommended improvements for the delivery of the Activation service and act as a reference point for future research which will be of assistance to academics and practitioners.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > Issues of Labour and Work > Labour Market
H Social Sciences > HD Industries. Land use. Labor > Issues of Labour and Work > Unemployment
Divisions: School of Business > Master of Business Administration
Depositing User: CAOIMHE NI MHAICIN
Date Deposited: 21 Nov 2017 09:23
Last Modified: 21 Nov 2017 09:23
URI: http://trap.ncirl.ie/id/eprint/2862

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