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The impact of trust on the pyschological contract: A qualitative investigation of trust and the psychological contract among permanent HR staff in an Irish healthcare provider

Lamboglia, Serena (2017) The impact of trust on the pyschological contract: A qualitative investigation of trust and the psychological contract among permanent HR staff in an Irish healthcare provider. Masters thesis, Dublin, National College of Ireland.

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Abstract

Background: Rousseau (1995) theorised the existence of two main directions in the creation of the psychological contract. One is based on a mutual exchange where expectations and obligations are mediated by trust and employees’ engagement; the other one, the transactional type, is moved by monetary motives (Rousseau, 1995). The CIPD (2017) underlined the importance of a positive psychological contract that encourages employees’ job satisfaction and engagement as means of competitive advantage for companies.

Aim: The aim of this study is to investigate the impact of trust on the psychological contract among permanent HR staff working in an Irish healthcare provider. The importance of showing and perceiving trust can play a fundamental role in the foundation and maintenance of a positive psychological contract in the individual-organisation relationship.

Methods and population: A qualitative analysis of data collecting through semi-structured interviews has been applied. According to the research objective, a population of 6 permanently contracted employees within the Irish healthcare provider considered were studied.

Findings: Trust is present in the company examined in forms of two types: relational/affective and cognitive-based (Kramer, 1999; Tyler, 2003). Also, to high levels of employees’ expectations towards the employer, corresponded a relational type of psychological contract, which is also closely related to a relational type of trust. By contrast, to low levels of expectations, corresponded a transactional psychological contract together with a cognitive-based trust invested in the employment relationship.

Item Type: Thesis (Masters)
Subjects: R Medicine > Healthcare Industry
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management
H Social Sciences > HF Commerce > Industrial Psychology > The Psychological Contract
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: CAOIMHE NI MHAICIN
Date Deposited: 14 Nov 2017 14:22
Last Modified: 14 Nov 2017 14:22
URI: http://trap.ncirl.ie/id/eprint/2820

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