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The Perceptions of Employee Turnover from the Viewpoint of Former Food and Beverage Front of House Employees: A Case Study of a 4-star hotel in Dublin

Fay, Adrian (2017) The Perceptions of Employee Turnover from the Viewpoint of Former Food and Beverage Front of House Employees: A Case Study of a 4-star hotel in Dublin. Masters thesis, Dublin, National College of Ireland.

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Abstract

This dissertation investigates the causes of employee turnover in the food and beverage outlets of a four-star hotel in Dublin this hotel is referred to as Hotel X throughout the study. The hospitality industry has been characterised by high turnover levels that are often equated to unsocial hours and long hours worked, the Irish hospitality industry is no expectation to this. The high level of turnover has a negative effect not only at a monetary level but also at a morale level. This dissertation will identify what the former employees of Hotel X deem are the main reasons employees leave and what caused them to exit the organisation.

A thorough review of past literature is included in this dissertation; this includes the opinions and findings of academics and past researchers on the topic of employee turnover. Coupled with this a mixed method approach is applied to gain a rounded and in-depth view of the case. The dissertation not only delves into the causative factors of employee turnover from the perspective of former employees but also suggests what can be done to reduce the turnover of this property or a similar property, the dissertation also goes on to suggest in what other areas a similar case study could be conducted.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Employee Retention
H Social Sciences > HD Industries. Land use. Labor > Specific Industries > Hospitality Industry
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: CAOIMHE NI MHAICIN
Date Deposited: 14 Nov 2017 10:49
Last Modified: 14 Nov 2017 10:49
URI: http://trap.ncirl.ie/id/eprint/2812

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