TRAP@NCI

To investigate whether employee compensation, job flexibility and working conditions predict job satisfaction in the retail industry

Mamphaga, Innocent (2017) To investigate whether employee compensation, job flexibility and working conditions predict job satisfaction in the retail industry. Masters thesis, Dublin, National College of Ireland.

[img]
Preview
PDF (Master of Arts)
Download (900kB) | Preview

Abstract

Job satisfaction has currently become an area of interest due to its association with job performance. Employers have noticed that when employees are satisfied, they tend to perform well and feel secure enough to stay committed to their organisation. Following this, it was imperative to investigate factors that that kept employees satisfied at work. More specifically, the aim of the study was to investigate whether employee compensation, job flexibility and working conditions predict job satisfaction in the retail industry.

Methods:
74 participants were invited to take part in the study and were assessed based on their satisfaction with compensation, flexibility and working conditions. Participants were then asked to indicate how satisfied they were with their current organisation and working environment. Based on their responses, factors were grouped together in order to investigate their relationship.

Results:
All continuous variables (compensation, flexibility and working conditions) were found to be positively correlated with job satisfaction, indication that high levels of continuous variables were associated with high levels of job satisfaction. However, when a multiple regression analysis was run, flexibility and compensation did not have a significant, statistical relationship with job satisfaction. In fact, only working conditions remained as the highest predictor of job satisfaction. Moreover, categorical variables (age, gender, years of service in retail and job position) did not predict levels of job satisfaction. This suggested that the results found concerning the continuous variables were applicable to the whole current population.

Conclusion:
Results of the current study contribute to previous research findings and have formulated a foundational understanding towards the investigation of core predictors of job satisfaction in the retail industry. Further implications suggest that future research should replicate results with a larger sample and updated measures. More clinical implications and recommendations are discussed.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management > Employee Engagement
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management
H Social Sciences > HD Industries. Land use. Labor > Issues of Labour and Work > Quality of Work Life / Job Satisfaction
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: CAOIMHE NI MHAICIN
Date Deposited: 13 Nov 2017 14:54
Last Modified: 13 Nov 2017 14:54
URI: http://trap.ncirl.ie/id/eprint/2803

Actions (login required)

View Item View Item