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E Learning Education in Developing Organisations and Gaining a Competitive Edge.

Huet, Joel R. L. (2001) E Learning Education in Developing Organisations and Gaining a Competitive Edge. Diploma thesis, Dublin, National College of Ireland.

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Abstract

This study investigates E Learning in Organisations. Three Organisations are examined in Case Study Format. A survey was carried out on 50 Sales representatives in Dell Computer Corporation. It looked at the corporate directive on E Learning, the knowledge level of E Learning, their awareness, receptiveness and the utilisation of E Learning in Industry, typically the IT Sector. I used email questionnaires to a random sample of Telesales Representatives. I received a 100% response rate. The main findings of the survey uncovered an unawareness of E Learning and how it could optimize their performance. This places limitations on the Training department if their Telesales reps are not using what resources are in place, it also reflects that they do not have knowledge of where to go to find these tools. It was noted that all telesales reps received their training in a classroom setting but this training time could be reduced by introducing the individuals to E Learning and online learning in tandem with Classroom knowledge delivery.

The effects this has on the performance of the representative and of their respective organisations and individual employees effectiveness in their work were all examined. Using my questionnaire and research it enabled a thorough examination of how to make better use of time and of employee resources.

The effect E Learning has on an organisation and the associated benefits and risks is discussed. Comparisons are made by looking at previous corporations that have a successful Learning Strategy and have also developed them as E Learning providers.

Risk factors, E Learning strategies and developments are discussed. This is to examine and identify the limitations & implications an E Learning solution will impose on an organisation. It also identifies and can help to aid organisations to make an informed decision on whether E Learning is the right solution for them.

In this report I indicate the level of E Learning in Industry. My main focus is on worldwide organisations that are successfully internationalized and are based in Ireland. My survey is carried out on an Irish Sample of individuals highlighting their awareness in Dell Computer Corporation, which in turn is a globalised organisation. The sourced literature included white papers, news cuttings, Case Studies, Books & Online discussion forums including feedback from Online Learning Journals and E Zines.

Item Type: Thesis (Diploma)
Subjects: L Education > LC Special aspects / Types of education > E-Learning
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Training and Development
Divisions: School of Computing > Postgraduate Diploma in Electronic Commerce and Business
Depositing User: SINEAD CORCORAN
Date Deposited: 10 Jun 2010 14:29
Last Modified: 26 Nov 2014 17:31
URI: http://trap.ncirl.ie/id/eprint/266

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