Thuy Linh, Vo Thi (2016) Technical Report: Anonymous Automated Response System. Undergraduate thesis, Dublin, National College of Ireland.
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The main objective of “Anonymous Automated Response System” is for Educational purposes in that it provides a service which automatically suggests possible answers to queries immediately after users (e.g. students, employees…) post their problems or their questions. It also allows other users (e.g. counselors or consultancy or teachers…) to interact with them by posting answer(s) or giving advice. The posts and the answers are saved and displayed to all users without any personal information. The users can see their own post with their information and the other users can only see the problem and the answer without any personal information.
AARS leverages the speed and processing power of information technology to help users to locate useful relevant resources and personalized expert advice, conveniently, immediately and anonymously.
Immediately after a problem is posted, AARS makes calls to the Google Custom Search API and renders a list of relevant resources. Result received are sorted and ordered and only the most relevant and useful hyperlinks are retained. By using sort algorithm, the system will automatically provide suggestions with highest rating.
An appointment can be arranged if the user wishes to chat personally with the counsellor or consultant. Moreover, the application will economize on the use of time, in that it is available at anytime and anywhere.
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