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A constructivist approach to corporate e-learning: design and creation of a course for Lufthansa ticketing agents.

Lemarchand, Guillaume (2006) A constructivist approach to corporate e-learning: design and creation of a course for Lufthansa ticketing agents. Diploma thesis, Dublin, National College of Ireland.

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Abstract

The constructivist theories of learning are being increasingly valued in third level education however they have not yet penetrated the corporate world where traditional instructional design is still applied.

The aim of this paper is to see how we can use constructivist principles while ensuring that learning remains useful and meaningful. The artifact created here attempts to follow the main ideas associated with constructivism such as contextualized real-world environment and self-directed learning and is meant to make use of the social interaction capabilities of Moodle.

The success of the course is measured by surveying end-users satisfaction.

Developing a course on round-the-world itineraries for airline ticketing agents that relies on this approach should help learners develop understanding of how to reach goals rather than teaching them how to complete specific tasks by rote. It also takes into account their various backgrounds, their previous knowledge and the specific learning needs of each user hence increasing satisfaction and motivation. Because of the restricted scope of the subject matter, exploration while useful must be limited. The end product is flexible enough so that the learners can choose their own paths while being restricted within a well defined framework.
(CD-ROM available from library issue desk.)

Item Type: Thesis (Diploma)
Subjects: L Education > LC Special aspects / Types of education > E-Learning
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Training and Development
Divisions: School of Computing > Higher Diploma in Computing in Science in eLearning
Depositing User: Tim Lawless
Date Deposited: 03 Jun 2010 09:39
Last Modified: 03 Dec 2014 12:59
URI: http://trap.ncirl.ie/id/eprint/233

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