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Case study evaluating the impact of QFA Training on Organisational Performance in a Credit Union using the Phillips ROI Model

McDonagh, Mary (2016) Case study evaluating the impact of QFA Training on Organisational Performance in a Credit Union using the Phillips ROI Model. Masters thesis, Dublin, National College of Ireland.

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Abstract

There is a general consensus in literature that training enhances organisational performance (Aragon and Valle, 2012), however there are also a number of researchers who would argue that the results of training-organisational link are not inspiring (Paauwe and Boselie, 2005; Paauwe, 2009). There is much written on training evaluation from the perspective of the employee using levels 1 to 4 of the Kirkpatrick/Phillips model. During the literature review, a gap was identified in relation to the impact of training at organisational level. The aim of this case study is to evaluate the impact of QFA training on organisational performance in a credit union in Ireland using the level 5 of Phillips ROI Model. A mixed methods approach was used with a view that it would provide a more in depth evaluation.

The ROI and BCR formulas which are key metrics in the Phillips model were used to calculate the tangible benefits of the training. Semi-structured interviews were conducted with members of the management team to establish if there had been intangible benefits from the training at an organisational level. This evaluation confirmed that QFA training did have a positive impact on organisational performance in the credit union.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HG Finance > Financial Services
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Training and Development
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: CAOIMHE NI MHAICIN
Date Deposited: 03 Nov 2016 17:17
Last Modified: 03 Nov 2016 17:17
URI: http://trap.ncirl.ie/id/eprint/2319

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