Gargan, Laura (2016) The Missing Link - Overcoming Occupational Stress and Encouraging Mental Well-being in the Retail Sector. Masters thesis, Dublin, National College of Ireland.
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Work is a vital aspect of human life. It is the representation of the basic need to accomplish, to create, to feel satisfied and valued. Rewarding work is an important and positive part of life. However, when work denies people an opportunity to utilize their creativity, intelligence, and decision making ability, it could potentially trigger an individual to switch to stress
mode. This research was conducted to investigate the impact a managerial role in retail had on mental well-being. By focusing it on retail managers, it attempted to explore a neglected area of research. The idea of the missing link represents the negligence shown from organizations towards managing and coping with occupational stress and their
encouragement of mental well-being. Therefore this research aims to present findings that will bridge the gap between organizations and employees mental well-being.
A quantitative approach was utilized in the form of an online survey. This allowed a wider sample of data to be gathered. Findings from this research identify that a managerial role in retail does affect ones mental well-being. The reasons for this were down to lack of
sufficient strategic management and training programs. To conclude the study, a recommended approach for retail organizations to implement was presented.
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