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To investigate the types and effectiveness of conflict management practices in use by Irish employers

MacDonald, Heather (2016) To investigate the types and effectiveness of conflict management practices in use by Irish employers. Masters thesis, Dublin, National College of Ireland.

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Abstract

The objective of this research was to investigate the types of conflict management practices in use in Irish employers, at this time. It was felt that the time was right for an investigation of this sort, because of the change currently
taking place in the Irish state dispute resolution landscape, and the importance of conflict management to the effective management of the organisation.

In order to research this topic, a quantitative study was carried out to examine what conflict management practices were in use, whether organisations had adopted any Alternative Dispute Resolution (ADR) procedures, and whether
employers were utilising any innovative methods of conflict management and resolution. The research also examined the effectiveness of the conflict management practices under investigation in order to infer a relationship between these and the grievance rate in organisations.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Conflict Resolution
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: CAOIMHE NI MHAICIN
Date Deposited: 02 Nov 2016 13:47
Last Modified: 02 Nov 2016 13:47
URI: http://trap.ncirl.ie/id/eprint/2302

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