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Total Quality Management - A Valid Or Problematic Approach?

Langton, Adrian John (1999) Total Quality Management - A Valid Or Problematic Approach? Undergraduate thesis, Dublin, National College of Ireland.

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Abstract

This dissertation proves that not only is Total Quality Management a valid approach, but a vital tool in the pursuit of organisational excellence and success. It dismisses outright, the general perception that TQM is problematic and does not work in practice by highlighting the real reason for the many organisational failures in adopting the TQM philosophy which is poor implementation strategies. Any implementation strategy is an organisation's own responsibility and regardless of whether it succeeds or fails, it in no way impinges on the actual validity of TQM. Also, the notion that the sole reason for TQM's existence being for IS0 9000 accreditation is firmly dismissed.

Two samples were taken and both Quality and Production Managers were interviewed, which in total is 4 interviews. The purpose of the interviews was to analyse each sample’s TQM programme and obtain each interviewee’s opinion as to the general validity of Total Quality Management. The results were solid, with all interviewee’s attributing their organisation’s existence and success to their own unique TQM programmes. Both programmes had as their core principles, customer focus both internally and externally, the need for perseverance in continuously improving their products and systems and the requirement of total participation for their TQM programmes to be truly successful.

In conclusion, Total Quality Management is an incredible resource at the corporate world’s disposal which presents limitless possibilities in ultimate success, once the appropriate tools are chosen, the implementation programme is well managed and the core principals are embedded into the culture of the organisation.

Item Type: Thesis (Undergraduate)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Total Quality Management
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: School of Business > BA (Honours) in European Business and Languages
Depositing User: Aisling Gorby
Date Deposited: 12 Apr 2010 16:24
Last Modified: 03 Dec 2014 10:59
URI: http://trap.ncirl.ie/id/eprint/23

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