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An analysis of the factors affecting employee retention and turnover in the Irish hospitality Industry

Tiwari, Ishani (2015) An analysis of the factors affecting employee retention and turnover in the Irish hospitality Industry. Masters thesis, Dublin, National College of Ireland.

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Abstract

The purpose of this dissertation is to analyse the factors affecting employee retention and turnover in the hospitality industry. There are many factors in the hospitality industry which affects the employee’s work but there are some major factors which influence them to leave the organisation. Employee retention is one of the major challenge faced by the Hospitality industry due to which the turnover rate of employee increases. Hospitality industry is growing day by day and it need more employees but due to the labour exhausting job and challenging work most of the people leave the industry early and look for better opportunities. The research is focused to find out the major factors which influence the staff to leave and to measure the gender, age and length of service effects the level of satisfaction of retention factors.

The researcher use the quantitative method to analyse the collected data. The researcher distributed an online survey through survey money to all the participants and received responses from the employees of different hospitality sectors. There were total 42 responses received for the survey and then transferred to excel sheet and then analysed on SPSS statistical tool.

The researcher provided some open ended question to know the viewpoint of the respondents in which the participants gave a mix response for staying and leaving the organisation but from their statement it is clear that they want the industry to improve the training and development process, work life balance and reward and recognition policy. The hospitality organisation lack in providing these factors to the employees due which most of the employees want to leave. This research can be considered by the employers, management and Human resource staff of the hospitality industry.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Employee Retention
H Social Sciences > HD Industries. Land use. Labor > Specific Industries > Hospitality Industry
H Social Sciences > HD Industries. Land use. Labor > Issues of Labour and Work > Staff Turnover
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: CAOIMHE NI MHAICIN
Date Deposited: 12 Oct 2015 08:29
Last Modified: 12 Oct 2015 08:30
URI: http://trap.ncirl.ie/id/eprint/2050

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