An Exploration of Employee Assistance Programmes From The Employees' Perspective

Towey, Fiona (1999) An Exploration of Employee Assistance Programmes From The Employees' Perspective. Undergraduate thesis, Dublin, National College of Ireland.

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A review of the literature highlights the historical background to Personnel Management and thus to Employee Assistance Programmes(EAP's). The review then goes on to define and describe an EAP, explain the models that exist and the employers' motives for adopting EAPs. Any articles
from Personnel literature, which considered issues relating to Employee Assistance Progranunes, were also reviewed.
The aim of this particular study was to investigate employees' attitudes to,their knowledge of and the effectiveness of the EAPs in their organisations. To this end two companies, the Civil Service and Aer Lingus were chosen in order to question a sample of employees from each company about the above-mentioned aspects in relation to their EAPs. It was also intended to identify respondents opinions as to how the Services provided might be improved.
Qualitative and quantitative data was collected through the use of open-ended and multiple-choice questions. The data was gathered from currcnt elnployees of these organisations, from a variety of Job areas. The
questionnaires were delivered through tlie Department of Trade, Enterprise and Employment in the civil service and through the staff relations department of Aer Lingus.
The results indicate that employees in both Aes lingus and the Civil Service view their EAPS in in a positive manner and that participants in both of these organisations have similar attitudess towards their EAP's. It was also
discovered that both sets of respondents believe that improvements could be made.

Item Type: Thesis (Undergraduate)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management
H Social Sciences > HF Commerce > Personnel Management
Divisions: School of Business > BA (Honours) in European Business and Languages
Depositing User: Tim Lawless
Date Deposited: 21 May 2010 11:48
Last Modified: 27 Apr 2012 09:54

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