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Job Satisfaction within the Hospitality Sector

Hartigan, Desmond (2015) Job Satisfaction within the Hospitality Sector. Masters thesis, Dublin, National College of Ireland.

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Abstract

This dissertation is a holistic study within a hotel in Dublin. The project aims to provide a deeper insight how organisations within the hospitality sector deal with the issues that arise surrounding staff turnover. The rationale behind undertaking this project was based predominantly on personal experience within the sector. Through this experience and also research it became evident that high staff turnover can reduce productivity and overall performance quality. With this in mind, potential solutions could be managed by delving deeper into the concept of job satisfaction and turnover, that could not only help this hotel but the entire industry.

Through analysis of the research surrounding turnover, it appeared to be limited in terms of quantity especially in relation to the hospitality sector. There is not much work in this area of research with regard to Ireland, and with so many variances in Ireland’s economy in the recent past, this provided a few issues for the researcher. However, through the implementation of semi structured interviews the researcher aimed to achieve a deeper understanding and knowledge of turnover in this industry.

In doing so, many theories and concepts came to surface. Organisations in this sector need to not only acknowledge good work through monetary rewards but also intangible rewards. By creating an environment that recognises and encourages strong workers, this hotel has saw improvements in their turnover figures in recent years. Also, this hotel seems to understand the fact that turnover is always going to be ever present. However, it appears that this hotel not only accepts this but embraces it, taking not only the negative consequences that arise but also the positives which come in the form of new ideas and improvements to the overall culture. By nurturing all new employees and providing them with a strong foundation to grow, then this is one way the organisation can develop upwards.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > Specific Industries > Hospitality Industry
H Social Sciences > HD Industries. Land use. Labor > Issues of Labour and Work > Quality of Work Life / Job Satisfaction
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: CAOIMHE NI MHAICIN
Date Deposited: 10 Oct 2015 13:58
Last Modified: 10 Oct 2015 13:58
URI: http://trap.ncirl.ie/id/eprint/2037

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