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Employee engagement and organisational communication: An investigation based on qualitative research methodologies to examine the influence of organisational communication on employee engagement from the perspective of HR professionals within the context of a medium sized financial organisation in Dublin

Cai, Qionghui (2014) Employee engagement and organisational communication: An investigation based on qualitative research methodologies to examine the influence of organisational communication on employee engagement from the perspective of HR professionals within the context of a medium sized financial organisation in Dublin. Masters thesis, Dublin, National College of Ireland.

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Abstract

Recent years, significant attentions are increasingly paid on the field of employee engagement. Employee engagement is no longer been seen as a marketing tool but as a management priority distinctly useful to organisational business success.

After reviewing the current literatures, what happens to be missing is a deep research into HR professionals’ perspectives regarding employee engagement. This research investigates employee engagement particularly from the perspective of HR professionals in a medium sized financial company in Dublin.

An inductive approach and interviews were adopted to examine the influence of organisational communication on employee engagement with associated literature. The research found that the importance of employee engagement and organisational communication are recognised among HR professionals. Organisational communication was recognised as the most vital driver of employee engagement using findings from interviews. Then organisational culture and senior management were identified as two crucial communication drivers of employee engagement.

These findings provide practical advises for HR professionals for enhancing the overall employee engagement level. This research also contributes to the general knowledge of employee engagement. But it still has its limitation due to the sampling and the data collection methods. Further research should pay more attention on these two aspects.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HM Sociology > Information Science > Communication
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management > Employee Engagement
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: Claire Wallnutt
Date Deposited: 22 Nov 2014 10:32
Last Modified: 22 Nov 2014 10:32
URI: http://trap.ncirl.ie/id/eprint/1831

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