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Staff attrition and its effect - are current measures by Ulster Bank Retail Limited sufficient in addressing the problem?

Gaughan, Dearbhla (2004) Staff attrition and its effect - are current measures by Ulster Bank Retail Limited sufficient in addressing the problem? Undergraduate thesis, Dublin, National College of Ireland.

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Abstract

Background to Research problem:
The primary concern of this paper is to address the issue of Attrition in the Ulster Bank Retail. Attrition (or Short Term Tenure as it sometimes referred to) is the percentage of staff who join Ulster Bank Group and then leave after completing less than 1 years service. Attrition for Ulster Bank Group stood at an annualised figure of 38.6% against set target of 20%. While the cost of attrition based on average staff salary costs is very high, we can surmise that staff Attrition needs to become a key focus, not only of Ulster Bank Group, but across the wider Royal Bank of Scotland Group where the annualised figure for 2003 was 33.95%.

Objectives:
The aim of the research was firstly to identify the key drivers of staff attrition or short term tenure and where possible identify potential solutions and recommend the implementation of these where appropriate. As a result of this it was appropriate to then provide a framework from which to establish the key initiatives which would have an impact on Attrition.

Item Type: Thesis (Undergraduate)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Employee Retention
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management
Divisions: School of Business > BA (Honours) in Human Resource Management
Depositing User: Tim Lawless
Date Deposited: 04 May 2010 13:40
Last Modified: 26 Nov 2014 12:46
URI: http://trap.ncirl.ie/id/eprint/167

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