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Using a blended learning strategy to accelerate socialization in the delivery of Onboarding programme in a Service Industry

Clement-Okooboh, Mercy Kesiena (2010) Using a blended learning strategy to accelerate socialization in the delivery of Onboarding programme in a Service Industry. Masters thesis, National College of Ireland.

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Abstract

A blended Onboarding program can help accelerate the socialization andintegration process of new employees in an organization This thesis describes a program based on the effect of web 2 0 technology tools on the socialization and
integration process of new employees to address the challenges of employee turnover, empowerment and engagement in a service industry This study has employed the use of an exploratory study describing the differences between the
traditional and blended learning Onboarding of new employees in a service industry With an increase in new employee turnover during the first year in organizations, the development of a blended learning Onboarding approach is
important during this transition process when relationships form and socialization between new employees and their teams commence.
This research methodology is exploratory and it employed both qualitative and quantitative methods in analyzing the findings using questionnaires,focus group, telephone and unstructured interview and SPSS The participants were selected randomly from the ten different sites of Dalkia, and they were divided into two groups of twenty five participants per group for the traditional Onboarding program and blended learning Onboarding program
The description of the research design and process explores the differences between the acceleration rates of the socialization process of the traditional and blended learning Onboarding approaches.
The measurement of the participants in the Onboarding session is based on the acceleration rate of socialization and integration into the organization when comparing the blended approach and traditional approach the results indicated that there was significant acceleration rate of socialization and integration process when web 2 0 technology tools were applied in the blended learning
Onboarding program than in the traditional onboarding program without the mixture of technology.
Future research could employ a larger sample during the corroboration of the results process Further areas of study could explore the opportunity for organizations to employ more learning modalities in the blended learning
approach The research closes with a recommendation for organizations to modify the Onboarding program to increase the socialization and integration based on the result of the study.

Item Type: Thesis (Masters)
Subjects: L Education > LC Special aspects / Types of education > Blended Learning
H Social Sciences > HD Industries. Land use. Labor > Specific Industries > Service Industry
Divisions: School of Computing > Master of Science in Learning Technologies
Depositing User: Tim Lawless
Date Deposited: 03 Oct 2014 12:53
Last Modified: 03 Oct 2014 13:00
URI: http://trap.ncirl.ie/id/eprint/1606

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