Muntean, Cristina Hava and McManis, Jennifer (2004) End-User Quality of Experience Layer for Adaptive Hypermedia Systems. In: 3rd International Conference on Adaptive Hypermedia and Adaptive Web-based Systems, 23-26 August 2004, Eindhoven, The Netherlands.Full text not available from this repository.
In the context of new devices and the variety of network technologies that allow access to the Internet, the deployers of Web applications need to ensure that end-users have a positive experience using new applications and they will be willing to re-use them. User experience is dependent not only on the content served to them, but also on the performance of that service. This paper explores a new dimension of individual differences between Web users: end-user Quality of Experience (QoE). It proposes a solution on how to provide satisfactory end-user QoE in the field of educational adaptive hypermedia. A new QoE layer for Adaptive Hypermedia is introduced that attempts to take into account multiple factors affecting Quality of Experience, which might arise from a wide range of Web components (e.g. text, images, video, audio). Usability evaluation based on comparison of a classic adaptive e-learning system with a QoE-aware one has shown that students considered the QoE-aware system significantly more usable than the classic system. Learning performance tests indicated that the changes made by the QoE-aware system did not affect the learning capabilities offered by the classic system.
|Item Type:||Conference or Workshop Item (Paper)|
|Subjects:||Q Science > QA Mathematics > Electronic computers. Computer science
T Technology > T Technology (General) > Information Technology > Electronic computers. Computer science
|Divisions:||School of Computing > Staff Research and Publications|
|Depositing User:||CAOIMHE NI MHAICIN|
|Date Deposited:||21 May 2014 11:12|
|Last Modified:||21 May 2014 11:12|
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